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Terms & Conditions

CARRIAGE HEREUNDER IS SUBJECT TO:

i.              The provisions of Part II of the Carriage Act 1967 and other applicable laws.
ii.             The Carriage of Goods Act 1979.
iii.            Applicable terms and conditions of the relevant Air Service Licence.
iv.           The provisions contained in this ticket.
v.            The conditions of carriage of the actual carrier which are made hereof and are available for inspection at the offices of the actual carrier.

 

FARE STRUCTURES AND RULES: 

Seat Only/Seat + Bag - No Change 

No Changes (names, times, dates), No Upgrades, No Refunds, No holds.

Undeclared baggage will incur a $25 penalty fee on check-in when travelling on a 'seat only' fare. 

Cancellation of a Seat Only/Seat + Bag Fare:

By customer:

-              Fare is forfeit

By Airline (operational requirements, weather):

-              Passenger will be rebooked on next available flight or alternate transport (If passenger refuses the option airlines offers the fare is forfeit).

 

Flexi - Pay to change

Changes:

Inside 48 Hours – No Changes (No Show results in forfeit of fare).

Outside 48 Hours - $25 to Change.

Can be placed on hold - Valid for 12 months from original date of booking.

Upon rebooking fare must upgrade to available current fare & pay $25 Change fee.

Cancellation of a Flexi Fare:

By customer:

-              No Show Results in forfeit of fare

-              Inside 48 Hours – No refund or Holds

-              Outside 48 Hours 50% refund

By Airline (operational requirements, weather):

-              Passenger will be rebooked on next available flight or alternate transport

-              If next available is not suitable, flight may put on hold and rebook paying $25 to do so

-              Refund 50%

 

Super Flexi – Fully Flexible

Changes:

Transferable (Names, Times, Dates)

Inside 2 Hours – No Changes (No show results in forfeit of fare)

Outside 2 Hours – Free to change or put on Hold

Can be placed on hold - Valid for 12months from original date of booking

Upon rebooking fare must upgrade to the current fare if a price difference exists

Cancellation of a Super Flexi Fare:

By customer:

-             Inside 24 Hours – 50% Refund

-             Any fare that has been rebooked after the date of original booking and then cancelled - 50% Refund

-             Outside 24 Hours of original date booked – Full fare refund minus $25 cancellation fee

By Airline (operational requirements, weather):

-              Passenger will be rebooked on next available flight or alternate transport, or

-              If next available is not suitable, flight may put on hold and rebooked with the 12-month validity

-              Full Refund

 

ADHOC: Flexi Fare Terms and Conditions applied

 

PREPAID MULTIPASS TICKETS: Super Flexi Fare Terms and Conditions applied

 

SPECIALS: Seat + Bag Fare Terms and Conditions applied

 

SCENIC & CHARTER BOOKINGS: Flexi Fare Terms and Condition applied

 

CHECKING IN WITH BARRIER AIR

CHECK-IN FOR ALL FLIGHTS:

- OPENS 90 MINUTES PRIOR TO THE SCHEDULED DEPARTURE

- FINAL BAG DROP CLOSES 30 MINUTES PRIOR SCHEDULED TIME OF DEPARTURE

- FINAL CHECK IN CLOSES 25 MINUTES PRIOR SCHEDULED TIME OF DEPARTURE

After this time, acceptance of passengers and/or freight may not be possible.  After final check-in time, any unassigned seats may be made available for standby passengers.

Please note:  All passengers will be weighed individually at check-in.  This is a requirement to ensure safe load and trim calculations can be made accurately.  Failure to cooperate with this may result in you not being accepted for travel.  The weights obtained are confidential and will not be disclosed to anybody, other than the flight ops staff preparing the aircraft calculations.  Identification should be carried by all passengers.

 

VALIDITY AND FARES:

 

All tickets are valid for 12 months from the date of its original issue except as otherwise provided in the conditions of carriage of the actual carrier.

If this ticket shows no specific flight and date, it will become invalid 12 months from the date of issue. The fare for carriage is subject to change prior to commencement of carriage. Carrier may refuse carriage if the applicable fare has not been paid.

Where a fare increase has occurred since the date of original ticket issue, a ticket that has been issued without entry thereon of reservation details or that requires a change to the reservations shown thereon will be accepted for travel only upon its reissue and payment of the application fare. 

Special vouchers purchased through 'Grabone' have separate validity as published at time of purchase.  Extensions will not be granted.

 

CANCELLATION:

 

This ticket will become invalid if not used for the flight and date shown. Reservations that have not been cancelled prior to departure in accordance with the time frames set out below will result in forfeiture of the fare shown herein.

Any refund applications must be lodged with the issuing office of the company or agent within four weeks of the named date of travel, failing which no refund will be entertained. 

 

REFUNDS:

 

Not all fares are refundable.  Refer to the specific fare details above for further information.

Any refund applications must be lodged with the issuing office of the company or agent within four weeks of the named date of travel, failing which no refund will be entertained.

To apply for a refund, first check the Terms and Conditions of your ticket, then submit in writing ([email protected]) your booking number, reason for refund, credit card and contact details.  On assessment of eligibility and approval, we will process a refund. Please note that the usual approval and refund process may take up to 10 working days to be processed from date of lodgment.

 

LUGGAGE POLICY:

 

GREAT BARRIER ISLAND FLIGHTS:

For each fare paying passenger a luggage allowance of 18kg is permitted (excluding ‘Seat-Only Fares’).

Excess luggage may be carried at a discretionary extra charge, applied to luggage 18kg and over at a rate of $2.00 per kg.

 

ALL OTHER FLIGHTS:

 

For each fare paying passenger a luggage allowance of 23kg is permitted (excluding ‘Seat-Only Fares’).

Excess luggage may be carried at a discretionary extra charge, applied to luggage 23 kg and over at a rate of $4.00 per kg.

 

Excess Luggage carriage is subject to space and weight availability. In some cases, we may not be able to accept excess. 

Occasionally, due to weather or other factors, we may not be able to carry your allowance; however, this will be shipped on the next flight with space available, to your flight destination. 

The carrier does not guarantee the carriage of additional luggage for weight purposes.

 

Barrier Air and its appointed agents accept no liability for damages consequential upon the loss, delay or damage of goods or luggage. The carrier accepts no responsibility for fragile or perishable articles carried in luggage.  In periods of high demand, excess luggage, if accepted, may be delayed.

 

LARGE ITEMS / ANIMALS:

 

Large items such as surfboards and bikes are carried space available; no guarantee is made to travel on the flight booked.

Not all of our aircraft are suitable for travelling with surfboards. Max board bag weight of 10kg.

Some animals may not be accepted for travel, please contact the office for information regarding their carriage and rates.

 

Accompanied Animals:

- Less than 7kg may be carried as part of luggage allowance.

- 7-28Kg must be seated with handler. Passenger luggage allowance may be used and the remainder charged at the rate of excess luggage for the sector travelled.

- Over 29kg - A seat must be purchased using the child fare.

 

Unaccompanied Animals:

Charged at the Above rates and must travel caged in humane conditions.

Please contact the office for further instructions.

 

FREIGHT:

 

Freight deliveries can be made to the Auckland, Claris, Hamilton and Kaitaia check in Counters.

To be accepted for travel, the address must include "C: - Barrier Air", a name and contact number of the recipient.

If the address does not clearly identify the package is to be carried by Barrier Air, it will be returned to sender.

Once accepted no guarantee is made as to when the item will be carried, however Barrier Air will endeavor to do so with reasonable dispatch. The items will be transported between ports and will be held at our offices for collection by the customer.

Freight may, upon Barrier Air’s discretion, be held at the port of origin until full payment has been made to ship the item.  Some items are not suitable for air travel due to size and/or weight combinations.  For unusual items, please call us to discuss.

All freight carried by Barrier Air is carried AT THE FREIGHT OWNERS RISK. 

No dangerous goods will be accepted for shipping.

 

INFANTS / CHILDREN:

 

Infants are defined as persons between the ages of 0 to 2 inclusive.

Children are defined as persons between the ages of 3-15 inclusive. 

 

Infants will not be allocated a seat and must travel on the accompanying adults lap utilizing the lap belt provided. Two infants may not be seated on the lap of one adult.  Evidence of age may be requested by Barrier Air Staff if the infant/child’s age is in question.  Failure to provide sufficient evidence may require those to purchase an adult fare at check-in.  Children are not considered suitable for caring for infants.  2 or more children may not be allocated the same seat.

 

RESTRICTED ARTICLES / DANGEROUS GOODS:

 

Articles such as the following may not be carried in passenger’s luggage:

•Flammable or poisonous compressed gases

•Corrosive materials (acids, mercury, etc.)

•Explosives (fireworks and other articles that are easily ignited)

•Magnetised materials / Oxidising substances / Poisonous, toxic, infectious substances /radioactive material

•Lithium Based Batteries (includes 'hover boards'

•Other dangerous goods

 

SECURITY AND SAFETY:

 

The safety of our passengers and staff is paramount.  We reserve the right to refuse travel if assess to the best of our ability that a passenger is not fit for travel, including being under the influence of alcohol or other substances.  Items considered weapons, including firearms, knives, tools and other items cannot be taken as carryon items.

 

TIMETABLES:

 

The carrier undertakes to use its best efforts to carry passengers and luggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed, and form no part of this contract. Schedules are not subject to change without notice, nor does the company assume any responsibility for making connections.  The carrier reserves the right to operate flights early at the carrier’s discretion.  Subject thereto, the carrier may without notice substitute alternative carriers or aircraft and may alter or omit the stopping places shown on the face of the ticket in case of necessity. Passengers must bear their own expenses arising from any cause due to over/under carriage and/or delay, whether of passengers or luggage.  Where ever a situation exists that the flight may or may not be operated due to events such as weather etc., Barrier Air will, where possible, advise prior to the flight commencing and offer the option to rebook onto another flight. 

Nb. Refunds will be processed according to the fare booked, 'No Change' fares are non-refundable.  NOTE: Flights to your destination may transit via one or more airfields on route. (e.g. Auckland to Great Barrier via North Shore, North Shore to Great Barrier via Okiwi)

 *** DIRECT CREDIT PAYMENTS:  For Direct Credit payments, our Bank Account details are: BNZ 02-0124-0145500-00 | Please use your booking number as the payment reference. ***

Got a question? Call us on 0800 900 600