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Passenger Information

Luggage Policy

Every Barrier Air fare includes 7kg of permitted Carry On Baggage.

For each fare paying passenger (excluding 'Seat Only Fares') a luggage allowance of 18kg is permitted on all flights conducted by Barrier Air (excluding services to/from Kaitaia). 

Undeclared baggage will incur a $25 penalty fee on check-in when travelling on a 'seat only' fare.

KAITAIA FLIGHTS 
For each fare paying passenger (excluding 'Seat Only Fares') a luggage allowance of 23kg is permitted. 
Excess luggage may be carried at a discretionary extra charge, applied to luggage 23 kg and over at a rate of $4.00 per kg. 

Excess Luggage carriage is subject to space and weight availability. In some cases we may not be able to accept excess.

Occasionally, due to weather or other factors, we may not be able to carry your allowance; however this will be shipped on the next flight with space available, to your flight destination.

The carrier does not guarantee the carriage of additional luggage for weight purposes. Great Barrier Airlines and its appointed agents accept no liability for damages consequential upon the loss, delay or damage of goods or luggage. The carrier accepts no responsibility for fragile or perishable articles carried in luggage.  In periods of high demand, excess luggage, if accepted, may be delayed.

Restricted articles / dangerous goods

Articles such as the following may not be carried in passenger’s luggage:

  • Flammable or poisonous compressed gases
  • Corrosive materials (acids, mercury, etc.)
  • Explosives (fireworks and other articles that are easily ignited)
  • Magnetised materials / Oxidising substances / Poisonous, toxic, infectious substances /radioactive material
  • Lithium Batteries (including 'Hoverboards' etc.)
  • Other dangerous goods

Please contact our Reservations Team if you have any concerns that your goods may be dangerous.

All Dangerous Goods will not be accepted for flight and any undeclared Dangerous Goods will be reported to the appropriate authorities. 

Firearms 

Firearms may be carried on Barrier Air flights provided industry regulations are met.

Please contact our Reservations Team if you wish to transport a firearm.

Infants

Barrier Air considers 0-2 year olds as infants. There is no charge for the carriage of infants on board Barrier Air flights.

We provide infant lap belts, and baby must sit on your lap for the flight.

Please advise us at the time of booking if you wish to have an infant travel with you. 

Unaccompanied Minors

Children may travel unaccompanied depending on their age and provided the child does not require additional care such as toileting, feeding or administering of medicine.

Download Unaccompanied minor form

Who is an unaccompanied minor?

Children aged 5 to 11 travelling without an adult 16 years or older are considered “unaccompanied minors”. Any child under the age of 5 years old must travel with an adult 16 years or older.

The following table describes the requirements for persons aged 16 years or less at the time of travel.

Under 5 years - Must travel with an adult who is 15years or older.

5-11 years - Must travel as an Unaccompanied Minor.

12-16 years - May travel alone, or as an Unaccompanied Minor at parent/guardian request.

Download Unaccompanied minor form

Medical conditions & disabilities

If your child has a medical condition that may require clearance to travel, or be affected by the flight, please seek medical advice before travel. Our staff cannot administer medication or be responsible for ensuring your child takes any medication.

If your child has a disability we will do all we can to enable them to travel unaccompanied; however this isn’t possible in all situations. Please ensure you contact our Reservations Team to discuss your child’s requirements and the assistance that Barrier Air staff are able to provide.

Booking / Pricing

Travel as an Unaccompanied Minor is charged at the best available child’s fare. Unaccompanied Minor travel cannot be booked online. Please call our Reservations Team on 0800 900 600.

Completing the form

Please ensure that before checking in, the Unaccompanied Minor Form is completed and that the names and contact information for the people delivering and receiving your child at the airport match the information provided during the booking process.

Please note that each person delivering or receiving your child will be required to present photo ID.

A separate Unaccompanied Minor Form is required for each one way journey, if you prefer you can complete a form for the return flight and have your child carry it with them. If there are changes to the people delivering or receiving your child we must be informed.

Please let us know by contacting our Reservations Team so that the details can be updated in our reservations system. Failure to do this may result in your child not being accepted for travel.

Check-in

Please allow extra time to complete check-in formalities as staff will need to check the Unaccompanied Minor Form(s) and issue your child a lanyard which is required to be worn throughout their journey so our staff can easily identify them.

On arrival

Ground staff will meet the aircraft and escort your child through to the arrivals area and where applicable through baggage collection.

The Unaccompanied Minor Form is retained by our ground staff; once the Unaccompanied Minor Form has been signed and ID presented by the receiving adult the child will be released into their care.

The Unaccompanied Minor Form stays in Barrier Air’s possession and the lanyard must be returned at this time.

Delays and disrupts

It’s important that both the delivering and receiving parent/guardian can be contacted at any time throughout the planned journey time, we suggest cell-phone numbers be provided upon booking.

Where a flight delay is such that it will cause undue concern or impact, or the flight is diverted to an alternative airport, our ground team will call to let you know what’s happening. During the delay we will provide care for your child and ensure that they have access to food in accordance with our standard delay protocols for all other passengers.

If an overnight stay is required we will provide accommodation and a female team member to stay with your child throughout the night. There may be times where, due to diversions or inclement weather, road transport is offered. When this is the case we will call to discuss this with you prior to your child departing on the transport provided. If at any time you want to know the status of your child’s flight you can check flight information online. Alternatively you can phone our Reservations Team on 0800 900 600.

Freight

Barrier Air is able to transport your freight at a very affordable rate. Freight is charged at $2 per kg, with minimum charge of $8.

Food boxes (up to 15kg) may travel for $8 per box. Wine & Beer Boxes (up to 15 kg) are carried for $10 a box.

Surfboards are charged at $25 per board one way, or $40 per board for a return booking. The maximum sized surfboard that Barrier Air is able to transport is 6'4" and will travel subject to space availability.

We are able to cater for bulky items such as bicycles, however please contact our Reservations Team to discuss options.

Please check our Dangerous Goods section if you are unsure about whether your freight is suitable for carriage by air.

For baggage and excess information please see our Baggage Allowances section.

Animals

Accompanied Animals
If you are travelling with an animal, please call the friendly team on 0800 900 600 to make your booking.

Animals 20kg or less (including the weight of the cage/crate): $40 each way;

Animals 21kg or more (including the weight of the cage/crate): $50 each way.

Barrier Air has a limited stock of cages/crates for hire at $25 each way.

The number of animals able to be carried on each flight is limited, so please call the team well in advance to ensure your booking.

Unaccompanied Animals
Charged at the Above rates and must travel caged in humane conditions.
Please contact the office for further instructions.

Got a question? Call us on 0800 900 600