PREMIUM
BAGGAGE: Ticket includes 7kg carry on + 20kg checked-in baggage (Great Barrier Island, North Shore, Tauranga & Whitianga flights), or 23kg checked-in baggage (Kaitaia & Kerikeri flights) – excess baggage fees applicable.
CHANGES (Name, time, date, etc): are permitted prior to the day of departure plus fare difference as required. No changes are permitted on the day of departure , fare will be forfeited.
NO-SHOW POLICY: Passengers who are late, fail to check-in OR don’t board the flight, will be considered a no-show. All remaining funds will be forfeited.
CANCELLATIONS: are permitted prior to the day of departure. The ticket will be held in credit for 12 months, travel completed, from the date ticket purchased. No cancellations/changes are permitted on the day of departure, fare will be forfeited
CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Refund 100% of the ticket amount (excl credit card fees).
CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Non-refundable.
REFUNDS (excl weather): are 100% of the ticket value, less a $50 booking fee per person, per booking. They may either be in the form of a credit or refunded to original form of payment. There are no refunds for tickets cancelled on the day of travel. Card payment fees are non-refundable. Credited fares are valid for 12 months from date of ticket purchased, travel completed. Non refundable if purchase promotional fare.
ECONOMY
BAGGAGE: Ticket includes 7kg carry on + 20kg checked-in baggage (Great Barrier Island, North Shore, Tauranga & Whitianga flights), or 23kg checked-in baggage (Kaitaia & Kerikeri flights) – excess baggage fees applicable.
CHANGES (Name, time, date, etc): are permitted prior to the day of departure for NZ$50 per person, per flight plus fare difference as required. No changes are permitted on day of departure.
NO-SHOW POLICY: Passengers who are late, fail to check-in OR don’t board the flight, will be considered a no-show. All remaining funds will be forfeited.
CANCELLATIONS: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months, travel completed, from the date ticket purchased. A reschedule fee of NZ$50 per person, per flight + fare difference will be required to rebook the credited amount.
CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Refund 100% of the ticket amount (excl credit card fees).
CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Non-refundable.
REFUNDS: Ticket is non-refundable
SEAT ONLY
BAGGAGE: 7kg carry on ONLY, Over 7kg - charged full excess rate and bag checked in
NO CHANGES
NO-SHOW POLICY: Passengers who are late, fail to check-in OR don’t board the flight, will be considered a no-show. All remaining funds will be forfeited.
CANCELLATIONS: No cancellations are permitted.
CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Refund 100% of the ticket amount (excl credit card fees).
CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Non-refundable.
REFUNDS: Ticket is non-refundable.
PREPAID MULTIPASS TICKETS
- Standard Multipasses are valid for 12 months from the date Multipass purchased, travel completed, bookings made after expiry are not valid
- "Special" Multipass promotions are valid for the period posted, travel completed.
- cannot be extended beyond expiration date
- non refundable
- no changes on day of departure, fare forfeited
- route specific (cannot be changed once purchased)
- NO animal or freight bookings - passenger fares ONLY
- the Multipass holder is responsible to keep track of bookings and expiry date
BAGGAGE: Ticket includes 7kg carry on + 20kg checked-in baggage (Great Barrier Island, North Shore, Tauranga & Whitianga flights), or 23kg checked-in baggage (Kaitaia & Kerikeri flights) – excess baggage fees applicable.
CHANGES (Name, time, date, etc): are permitted prior to the day of departure. No changes are permitted on the day of departure, fare will be forfeited.
NO-SHOW POLICY: Passengers who are late, fail to check-in OR don’t board the flight, will be considered a no-show. All remaining funds will be forfeited.
CANCELLATIONS: are permitted prior to the day of departure, seats will be returned back to the Multipass. No cancellations/changes are permitted on the day of departure, fare will be forfeited
CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passenger will be rebooked on the next available flight. If next available flight is not suitable, seats will be returned back to the Multipass.
CANCELLATION DUE WEATHER: Passenger will be rebooked on the next available flight. If next available flight is not suitable, seats will be returned back to the Multipass.
ADHOC
Economy Terms and Conditions applied.
SPECIAL FARES
Economy Terms and Conditions applied.
CHARTER BOOKINGS
Premium Terms and Condition applied.
Please note that a 3% surcharge applies to Visa and Mastercard transactions.
All air fares are sold in New Zealand Dollars.
Please search for flights to find available fares for your travel.