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Air Fare Rules

PREMIUM

CHANGES: are permitted free of charge up to 2 hours prior to scheduled departure time + fare difference as required. 

CANCELLATIONS: are permitted free of charge up to 2 hours prior to scheduled departure time. 

No cancellations/changes are permitted within 2 hours prior to scheduled departure time. 

REFUNDS: may either be in the form of a credit or refunded to original form of payment. Card payment fee is non-refundable. 
Credited fares are valid for 12 months from date of cancellation. 

BAGGAGE: Ticket includes 18 Kg checked-in baggage (Great Barrier Island flights), or 23 Kg checked-in baggage (Kaitaia flights) – excess baggage fees applicable.

NAME CHANGES: are permitted. 

MODIFYING: a Premium fare to a lower fare will result in the entire original amount paid becoming refundable in accordance with the Terms and Conditions of the new fare class. The rules associated with the new fare will apply to re-issued/changed ticket. 

NO-SHOW POLICY: Reservations must be changed/cancelled at least 2 hours prior to the scheduled departure time. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited. 

ECONOMY

CHANGES: are permitted prior to the day of departure for $25 NZD per passenger + fare difference as required. No changes are permitted on the day of departure. 

CANCELLATIONS: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months from the date of cancellation. A reschedule fee of $25 per passenger will be required to rebook the credited amount. 

REFUNDS: may either be in the form of a credit or refunded to original form of payment (50% refund rate). Card payment fee is non-refundable.

Credited fares are valid for 12 months from date of cancellation. 

BAGGAGE: Ticket includes 18 Kg checked-in baggage (Great Barrier Island flights), or 23 Kg checked-in baggage (Kaitaia flights) – excess baggage fees applicable.

NAME CHANGES: are permitted. 

MODIFYING: an Economy fare to a lower fare will result in the entire original amount paid becoming refundable in accordance with the Terms and Conditions of the new fare class. The rules associated with the new fare will apply to re-issued/changed ticket. 

NO-SHOW POLICY: Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited. 

SEAT + BAG

CHANGES: are permitted prior to the day of departure for $40 NZD per passenger + fare difference as required. No changes are permitted on the day of departure. 

CANCELLATIONS: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months from the date of cancellation. A reschedule fee of $40 per passenger will be required to rebook the credited amount. 

REFUNDS: Ticket is non-refundable. 

BAGGAGE: Ticket includes 18 Kg checked-in baggage (Great Barrier Island flights), or 23 Kg checked-in baggage (Kaitaia flights) – excess baggage fees applicable.

NAME CHANGES: are not permitted 

MODIFYING: All funds used to purchase a non-refundable ticket will remain non-refundable. 

NO-SHOW POLICY: Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited. 

SEAT ONLY

CHANGES: are permitted prior to the day of departure for $40 NZD per passenger + fare difference as required. No changes are permitted on the day of departure. 

CANCELLATIONS: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months from the date of cancellation. A reschedule fee of $40 per passenger will be required to rebook the credited amount. 

REFUNDS: Ticket is non-refundable. 

BAGGAGE: Ticket does not include a checked-in baggage allowance. An undeclared baggage fee of $40 will apply to any baggage not pre-purchased using a ‘Seat + Bag’ fare.

NAME CHANGES: are not permitted 

MODIFYING: All funds used to purchase a non-refundable ticket will remain non-refundable. 

NO-SHOW POLICY: Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited. 

ADHOC

Economy Terms and Conditions applied.

PREPAID MULTIPASS TICKETS

Premium Terms and Conditions applied. 

SCENIC & CHARTER BOOKINGS

Economy Terms and Condition applied.

 

 

Please note that a 2% surcharge applies to Visa and Mastercard transactions.

All air fares are sold in New Zealand Dollars.

Please search for flights to find available fares for your travel.

 

Got a question? Call us on 0800 900 600