Barrier Air Terms & Conditions

FARE VALIDITY

All tickets are valid for 12 months from the date of its original issue except as otherwise provided in the conditions of carriage of the actual carrier. If this ticket shows no specific flight and date, it will become invalid 12 months from the date of issue.

The fare for carriage is subject to change prior to commencement of carriage.

Carrier may refuse carriage if the applicable fare has not been paid.

Where a fare increase has occurred since the date of original ticket issue, a ticket that has been issued without entry thereon of reservation details or that requires a change to the reservations shown thereon will be accepted for travel only upon its reissue and payment of the application fare. 

Note: All Terms and Conditions (including associated fees) shall apply to each individual seat purchased on each individual flight.

1. BAGGAGE

• All customers have a carry-on baggage allowance of 7 kg.
• Excess baggage beyond your free allowance will be subject to space availability on the day of travel and will incur additional charges.
• Infants travelling free of charge do not have a luggage allowance.

2. RESTRICTED ITEMS

Articles such as the following may not be packed in checked or carry-on baggage.

• Flammable or poisonous compressed gases
• Corrosive materials (acids, mercury, etc.)
• Explosives (fireworks and other articles that are easily ignited)
• Magnetised materials
• Oxidizing substances
• Poisonous, toxic, infectious substances
• Radioactive materials
• Samsung Galaxy Note 7 smartphone devices

3. FINAL CHECK-IN TIME

Your final check-in time is noted on your E-ticket. Your boarding time will be advised at check-in. It is a New Zealand Aviation Security requirement that you carry your boarding pass when in a security area. We accept no liability if you fail to comply with check-in and boarding times.

CHECK-IN FOR ALL FLIGHTS

• Opens 60 minutes prior to scheduled departure time.
• Bag drop closes 45 minutes prior to scheduled departure time.
• Check-in closes 30 minutes prior to scheduled departure time. After this time, acceptance of passengers and/or freight may not be possible.

After final check-in time, any unassigned seats may be made available for standby passengers. 
Identification should be carried by all passengers.

4. FARE RULES

PREMIUM

CHANGES: are permitted free of charge up to 2 hours prior to scheduled departure time + fare difference as required.

BAGGAGE: Ticket includes 20 kg checked-in baggage (Great Barrier Island & Whitianga flights), or 23 kg checked-in baggage (Kaitaia flights) – excess baggage fees applicable.

CANCELLATIONS BY CUSTOMER:

• CANCELLATIONS: are permitted free of charge up to 2 hours prior to scheduled departure time. No cancellations/changes are permitted within 2 hours prior to scheduled departure time. Fare will be forfeited. Fares are non-refundable if cancelled on the day of departure. If upgraded from an Economy fare only the upgraded portion is eligible for a refund.
• REFUNDS: are 100% of the ticket amount less $50 booking fee. They may either be in the form of a credit or refunded to original form of payment. Card payment fee is non-refundable. 
• CREDITED FARES: are valid for 12 months from date of booking.

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS:

• Passenger will be rebooked on the next available flight.
• If next available flight is not suitable, flight can be put on hold. Free of charge to rebook.
• REFUNDS: are 100% of the ticket amount.

CANCELLATION DUE WEATHER:

• Passenger will be rebooked on the next available flight.
• If next available flight is not suitable, flight can be put on hold for 12 months from the date of booking. Free of charge to rebook.
• REFUNDS: Non-refundable.

NO-SHOW POLICY: Reservations must be changed/cancelled at least 2 hours prior to the scheduled departure time. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.

In the event your flight has been cancelled due to government intervention restricting freedom of travel, all paid fares will be held in credit for use over the next 18 month period from the date of booking.

ECONOMY

CHANGES:

• CHANGES: are permitted prior to the day of departure.
• RESCHEDULE FEE: of $50 per person, per flight plus fare difference as required
• NAME CHANGES: are permitted prior to day of departure. Fee of $50 per person, per flight applies.
• No changes are permitted on day of departure.

BAGGAGE: Ticket includes 20 kg checked-in baggage (Great Barrier Island flights), or 23 kg checked-in baggage (Kaitaia flights) – excess baggage fees applicable.

CANCELLATIONS BY CUSTOMER:

• CANCELLATIONS: are permitted prior to the day of departure. Tickets will be credited.
• RESCHEDULE FEE: of $50 per passenger, per flight will be required to rebook plus fare difference as required.
• REFUNDS: Economy fares are non-refundable. 
• CREDITED FARES: are valid for 12 months from date of booking.

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS:

• Passenger will be rebooked on the next available flight.
• If next available flight is not suitable, flight can be put on hold. Free of charge to rebook.
• REFUNDS: are 100% of the ticket amount.

CANCELLATION DUE WEATHER:

• Passenger will be rebooked on the next available flight.
• If next available flight is not suitable, flight can be put on hold for 12 months from the date of booking. Free of charge to rebook.
• REFUNDS: Non-refundable.

NO-SHOW POLICY: Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.

In the event your flight has been cancelled due to government intervention restricting freedom of travel, all paid fares will be held in credit for use over the next 18 month period from the date of booking.

SEAT ONLY

CHANGES:

• CHANGES: No changes are permitted.
• NAME CHANGES: No changes are permitted.

BAGGAGE: 7kg carry-on only.

CANCELLATIONS BY CUSTOMER:

• CANCELLATIONS: No cancellations are permitted.
• REFUNDS: Seat only fares are non-refundable. 

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS:

• Passenger will be rebooked on the next available flight.
• If next available flight is not suitable, flight can be put on hold for 12 months from the date of booking. Free of charge to rebook.
• REFUNDS: are 100% of the ticket amount.

CANCELLATION DUE WEATHER:

• Passenger will be rebooked on the next available flight.
• If next available flight is not suitable, flight can be put on hold for 12 months. Free of charge to rebook.
• REFUNDS: Non-refundable.

NO-SHOW POLICY: Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.

In the event your flight has been cancelled due to government intervention restricting freedom of travel, all paid fares will be held in credit for use over the next 18 month period from the date of booking.

PREPAID MULTIPASS TICKETS

CHANGES: are permitted free of charge up to 2 hours prior to scheduled departure time.

BAGGAGE: Ticket includes 20 kg checked-in baggage (Great Barrier Island & Whitianga flights), or 23 kg checked-in baggage (Kaitaia flights) – excess baggage fees applicable.

CANCELLATIONS BY CUSTOMER:

• CANCELLATIONS: are permitted free of charge up to 2 hours prior to scheduled departure time. No cancellations/changes are permitted within 2 hours prior to scheduled departure time. Fare will be forfeited. Cancelled seats will be returned to multi-pass.

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS:

• Passenger will be rebooked on the next available flight.
• If next available flight is not suitable, seats can be returned back to multi-pass.

CANCELLATION DUE WEATHER:

• Passenger will be rebooked on the next available flight.
• If next available flight is not suitable, seats can be returned back to multi-pass.

NO-SHOW POLICY: Reservations must be changed/cancelled at least 2 hours prior to the scheduled departure time. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.

• Multi-passes are valid for 12 months from the date of purchase.
• Cannot be extended beyond expiration date.
• Non-refundable.
• Route specific – cannot be changed once purchased.

In the event your flight has been cancelled due to government intervention restricting freedom of travel, all paid fares will be held in credit for use over the next 18 month period from the date of booking.

ADHOC

Economy Terms and Conditions applied.

SPECIAL FARES

Economy Terms and Conditions applied.

CHARTER BOOKINGS

Economy Terms and Condition applied.

5. CANCELLATION

This ticket will become invalid if not used for the flight and date shown. Reservations that have not been cancelled prior to departure in accordance with the time frames set out will result in forfeiture of the fare shown herein. Any refund applications must be lodged with the issuing office of the company or agent within four weeks of the named date of travel, failing which no refund will be entertained. After final check-in time, unveiled seats may be made available for resale.

6. REFUNDS

Not all fares are refundable. Refer to the specific fare details above for further information. Any refund applications must be lodged with the issuing office of the company or agent within four weeks of the named date of travel, failing which no refund will be entertained. To apply for a refund, first check the Terms and Conditions of your ticket, then submit in writing ([email protected]) your booking number, reason for refund, credit card and contact details. On assessment of eligibility and approval, we will process a refund. Please note that the usual approval and refund process may take up to 4 weeks to be processed from date of lodgement.

7. FLIGHT/ SCHEDULE DELAYS

The carrier undertakes to use its best efforts to carry passengers and luggage with reasonable dispatch. Times shown in schedules or elsewhere are not guaranteed and form no part of this contract. Schedules are subject to change without notice, nor does the company assume any responsibility for making connections. Subject thereto, the carrier may without notice substitute alternative carriers or aircraft and may alter or omit the stopping places shown on the face of the ticket in case of necessity. Passengers must bear their own expenses arising from any cause due to over carriage and/or delay, whether of passengers or luggage.

8. LUGGAGE POLICY

GREAT BARRIER ISLAND, WHITIANGA & TAURANGA FLIGHTS

For each fare paying passenger a luggage allowance of 20kg is permitted. Excess luggage may be carried at a discretionary extra charge, applied to luggage 20kg and over at a rate of $5.50 per kg.

ALL OTHER FLIGHTS

For each fare paying passenger a luggage allowance of 23kg is permitted. Excess luggage may be carried at a discretionary extra charge, applied to luggage 23kg and over at a rate of $10.00 per kg.

Excess Luggage carriage is subject to space and weight availability. In some cases, we may not be able to accept excess. Occasionally, due to weather or other factors, we may not be able to carry your allowance; however, this will be shipped on the next flight with space available, to your flight destination.

The carrier does not guarantee the carriage of additional luggage.

Barrier Air and its appointed agents accept no liability for damages consequential upon the loss, delay or damage of goods or luggage. The carrier accepts no responsibility for fragile or perishable articles carried in luggage.

In periods of high demand, excess luggage, if accepted, may be delayed.

9. FREIGHT / LARGE ITEMS / ANIMALS / EXCESS LUGGAGE

FREIGHT

Freight deliveries can be made to the Auckland, Claris, Whitianga and Kaitaia check in Counters. To be accepted for travel, the address must include "C/- Barrier Air", a name and contact number of the recipient. If the address does not clearly identify the package is to be carried by Barrier Air, it will be returned to sender. The items will be transported between ports and will be held at our offices for collection by the customer.

Food boxes travel at $2.00 per kg.

A delivery fee of $15.00 per booking will apply for Pak N Saves orders.

Auckland, Great Barrier Island, Whitianga & Tauranga flights

• Freight is charged at $3.50 per kg, with a minimum charge of $14.00.
• Freight will travel subject to space/weight availability.
• All freight charges must be paid in full prior to travel, unless you have a business account with Barrier Air. Eftpos and cash is available at all bases.
• Freight can be collected during Barrier Air's opening hours.
• No dangerous goods will be accepted for shipping.

Kaitaia

• Freight is charged at $5.00, with a minimum charge of $20.00.
• Freight will travel subject to space/weight availability.
• All freight charges must be paid in full prior to travel, unless you have a business account with Barrier Air. Eftpos and cash is available at all bases.
• Freight can be collected during Barrier Air's opening hours.
• No dangerous goods will be accepted for shipping.

Some items are not suitable for air travel due to size and/or weight combinations. For unusual items, please call us to discuss.

All freight carried by Barrier Air is carried at the freight owners risk.

LARGE ITEMS

Large items such as surfboards and bikes are carried space available; no guarantee is made to travel on the flight booked. 

The number of bikes & surfboards able to be carried on each flight is limited, please call the friendly team on 0800 900 600 to make your booking.

Surfboards

• Surfboards are charged at $50 one way, per board.
• Maximum board bag weight of 10kg.
• Maximum length of 6'5".
• Fins must be removed prior to check-in.

Bikes

• Bikes are charged at $50 one way, per bike.
• Front wheel must be removed prior to check-in.
• Bikes must be clean and any dirt removed.

For bulky/overweight (+26kg) items will be charged at $5.00 per kg. Such items must be approved prior to travel.

ANIMALS

Accompanied Animals

The number of animals able to be carried on each flight is limited, so please call the team well in advance to ensure your booking.

• Animals are charged at 20kg or less $59.00 one way or 21kg or more $69.00 one way.
• Barrier Air has a limited stock of crates for hire at $45 each way.
• Animals must travel in an IATA approved crate.

Some animals may not be accepted for travel, please contact the office for information regarding their carriage and rates.

Unaccompanied Animals

Charged at the above rates and must travel caged in humane conditions. Please contact the office for further instructions.

Excess Luggage

Excess Luggage carriage is subject to space and weight availability. 

Occasionally, due to weather or other factors, we may not be able to carry your allowance; however this will be shipped on the next flight with space available, to your flight destination. 

For baggage information please see our baggage Allowance section.

Auckland, Great Barrier Island, North Shore, Whitianga & Tauranga flights

Excess luggage will be charged at $5.50 per kg.

Kaitaia

Excess luggage will be charged at $10.00 per kg.

10. INFANTS / CHILDREN

Infants are defined as persons between the ages 0-23 months old. Children are defined as persons between the ages of 2-12. Infants will not be allocated a seat and must travel on the accompanying adults lap utilizing the lap belt provided. Two infants may not be seated on the lap of one adult. Evidence of age may be requested by Barrier Air Staff if the infant/child’s age is in question. Failure to provide sufficient evidence may require those to purchase an adult fare at check-in. Children are not considered suitable for caring for infants. 2 or more children may not be allocated the same seat. 

An infant travelling free of charge does not have a baggage allowance.

11. SECURITY AND SAFETY

The safety of our passengers and staff is paramount. We reserve the right to refuse travel if assess to the best of our ability that a passenger is not fit for travel, including being under the influence of alcohol or other substances. Items considered weapons, including firearms, knives, tools and other items cannot be taken as carryon items.

Passenger code of conduct 

Passengers may not endanger the safety of the flight or life of passengers and crew, act in a manner detrimental to the health and personal dignity of other passengers and airline employees, commit acts of violence or issue verbal or physical insults.

12. ADDITIONAL NOTES

Excess luggage is subject to space and weight availability on the day of travel.

Change & cancellation fees are specific to one passenger for the all legs of their journey (from origin to destination).

Before/on day of departure is considered to change over at midnight irrelevant to open/close of business.

To change/cancel a ticket prior to the relevant cut-off time, but outside of business hours please call reservations on 0800 900 600 and leave a message advising your intentions, you can also email [email protected].

Great Barrier Island is situated in the Hauraki Gulf Controlled area and is partially pest free. Therefore it is extremely important you have ensured all gear is pest free prior to your departure. Please make sure all gear including footwear is clean and any risk goods like plants are checked for pests. Items can be refused from transport if they are dirty or at risk of moving a pest.

13. CARRIAGE HEREUNDER IS SUBJECT TO

1. The provisions of Part II of the Carriage Act 1967 and other applicable laws.
2. The Carriage of Goods Act 1979.
3. Applicable terms and conditions of the relevant Air Service Licence.
4. The provisions contained in this ticket.
5. The conditions of carriage of the actual carrier which are made hereof and are available for inspection at the offices of the actual carrier. Please contact Great Barrier Airlines Ltd. for further details on Terms and Conditions by visiting www.barrierair.kiwi or call 0800 900 600.

 

Updated: May 2023