Terms & Conditions

FARE VALIDITY

All tickets are valid for 12 months from the date of its original issue except as otherwise provided in the conditions of carriage of the actual carrier. If this ticket shows no specific flight and date, it will become invalid 12 months from the date of issue.

The fare for carriage is subject to change prior to commencement of carriage.

Carrier may refuse carriage if the applicable fare has not been paid.

Where a fare increase has occurred since the date of original ticket issue, a ticket that has been issued without entry thereon of reservation details or that requires a change to the reservations shown thereon will be accepted for travel only upon its reissue and payment of the application fare. 

Note: All Terms and Conditions (including associated fees) shall apply to each individual seat purchased on each individual flight.

1. BAGGAGE

- All customers have a carry-on baggage allowance of 7kg. 
- Excess baggage beyond your free allowance will be subject to space availability on the day of travel and will incur additional charges.
- Infants travelling free of charge do not have a luggage allowance.

2. RESTRICTED ITEMS

Articles such as the following may not be packed in checked or carry-on baggage.

- Flammable or poisonous compressed gases 
- Corrosive materials (acids, mercury, etc.) 
- Explosives (fireworks and other articles that are easily ignited) 
- Magnetised materials 
- Oxidizing substances 
- Poisonous, toxic, infectious substances 
- Radioactive materials 
- Samsung Galaxy Note 7 smartphone devices

3. FINAL CHECK-IN TIME

Your final check-in time is noted on your E-ticket. Your boarding time will be advised at check-in. It is a New Zealand Aviation Security requirement that you carry your boarding pass when in a security area. We accept no liability if you fail to comply with check-in and boarding times.

CHECK-IN FOR ALL FLIGHTS

- Opens 60 minutes prior to scheduled departure time.
- Bag drop closes 30 minutes prior to scheduled departure time.
- Check-in closes 25 minutes prior to scheduled departure time. After this time, acceptance of passengers and/or freight may not be possible.

After final check-in time, any unassigned seats may be made available for standby passengers. 
Identification should be carried by all passengers.

4. FARE RULES

PREMIUM

CHANGES: are permitted free of charge up to 2 hours prior to scheduled departure time + fare difference as required.

CANCELLATIONS: are permitted free of charge up to 2 hours prior to scheduled departure time.

No cancellations/changes are permitted within 2 hours prior to scheduled departure time.

REFUNDS: may either be in the form of a credit or refunded to original form of payment. Card payment fee is non-refundable. 
Credited fares are valid for 12 months from date of cancellation.

BAGGAGE: Ticket includes 18 Kg checked-in baggage (Great Barrier Island flights), or 23 Kg checked-in baggage (Kaitaia flights) – excess baggage fees applicable.

NAME CHANGES: are permitted.

MODIFYING: a Premium fare to a lower fare will result in the entire original amount paid becoming refundable in accordance with the Terms and Conditions of the new fare class. The rules associated with the new fare will apply to re-issued/changed ticket.

NO-SHOW POLICY: Reservations must be changed/cancelled at least 2 hours prior to the scheduled departure time. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.


ECONOMY

CHANGES: are permitted prior to the day of departure for $25 NZD per passenger + fare difference as required. No changes are permitted on the day of departure.

CANCELLATIONS: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months from the date of cancellation. A reschedule fee of $25 per passenger will be required to rebook the credited amount.

REFUNDS: may either be in the form of a credit or refunded to original form of payment (50% refund rate). Card payment fee is non-refundable.
Credited fares are valid for 12 months from date of cancellation.

BAGGAGE: Ticket includes 18 Kg checked-in baggage (Great Barrier Island flights), or 23 Kg checked-in baggage (Kaitaia flights) – excess baggage fees applicable.

NAME CHANGES: are permitted.

MODIFYING: an Economy fare to a lower fare will result in the entire original amount paid becoming refundable in accordance with the Terms and Conditions of the new fare class. The rules associated with the new fare will apply to re-issued/changed ticket.

NO-SHOW POLICY: Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.


SEAT + BAG

CHANGES: are permitted prior to the day of departure for $40 NZD per passenger + fare difference as required. No changes are permitted on the day of departure.

CANCELLATIONS: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months from the date of cancellation. A reschedule fee of $40 per passenger will be required to rebook the credited amount.

REFUNDS: Ticket is non-refundable.

BAGGAGE: Ticket includes 18 Kg checked-in baggage (Great Barrier Island flights), or 23 Kg checked-in baggage (Kaitaia flights) – excess baggage fees applicable.

NAME CHANGES: are not permitted

MODIFYING: All funds used to purchase a non-refundable ticket will remain non-refundable.

NO-SHOW POLICY: Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.


SEAT ONLY

CHANGES: are permitted prior to the day of departure for $40 NZD per passenger + fare difference as required. No changes are permitted on the day of departure.

CANCELLATIONS: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months from the date of cancellation. A reschedule fee of $40 per passenger will be required to rebook the credited amount.

REFUNDS: Ticket is non-refundable.

BAGGAGE: Ticket does not include a checked-in baggage allowance. An undeclared baggage fee of $40 will apply to any baggage not pre-purchased using a ‘Seat + Bag’ fare.

NAME CHANGES: are not permitted

MODIFYING: All funds used to purchase a non-refundable ticket will remain non-refundable.

NO-SHOW POLICY: Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.


ADHOC

Economy Terms and Conditions applied.

PREPAID MULTIPASS TICKETS

Premium Terms and Conditions applied.

SCENIC & CHARTER BOOKINGS

Economy Terms and Condition applied.

5. CANCELLATION

This ticket will become invalid if not used for the flight and date shown. Reservations that have not been cancelled prior to departure in accordance with the time frames set out will result in forfeiture of the fare shown herein. Any refund applications must be lodged with the issuing office of the company or agent within four weeks of the named date of travel, failing which no refund will be entertained. After final check-in time, unveiled seats may be made available for resale.

6. REFUNDS

Not all fares are refundable. Refer to the specific fare details above for further information. Any refund applications must be lodged with the issuing office of the company or agent within four weeks of the named date of travel, failing which no refund will be entertained. To apply for a refund, first check the Terms and Conditions of your ticket, then submit in writing ([email protected]) your booking number, reason for refund, credit card and contact details. On assessment of eligibility and approval, we will process a refund. Please note that the usual approval and refund process may take up to 10 working days to be processed from date of lodgement.

7. FLIGHT/ SCHEDULE DELAYS

The carrier undertakes to use its best efforts to carry passengers and luggage with reasonable dispatch. Times shown in schedules or elsewhere are not guaranteed and form no part of this contract. Schedules are subject to change without notice, nor does the company assume any responsibility for making connections. Subject thereto, the carrier may without notice substitute alternative carriers or aircraft and may alter or omit the stopping places shown on the face of the ticket in case of necessity. Passengers must bear their own expenses arising from any cause due to over carriage and/or delay, whether of passengers or luggage.

8. LUGGAGE POLICY

GREAT BARRIER ISLAND FLIGHTS

For each fare paying passenger a luggage allowance of 18kg is permitted (excluding ‘Seat-Only Fares’). Excess luggage may be carried at a discretionary extra charge, applied to luggage 18kg and over at a rate of $2.00 per kg.

ALL OTHER FLIGHTS

For each fare paying passenger a luggage allowance of 23kg is permitted (excluding ‘Seat-Only Fares’). Excess luggage may be carried at a discretionary extra charge, applied to luggage 23 kg and over at a rate of $4.00 per kg.

Excess Luggage carriage is subject to space and weight availability. In some cases, we may not be able to accept excess. Occasionally, due to weather or other factors, we may not be able to carry your allowance; however, this will be shipped on the next flight with space available, to your flight destination. 
The carrier does not guarantee the carriage of additional luggage. 
Barrier Air and its appointed agents accept no liability for damages consequential upon the loss, delay or damage of goods or luggage. The carrier accepts no responsibility for fragile or perishable articles carried in luggage. In periods of high demand, excess luggage, if accepted, may be delayed.

9. FREIGHT / LARGE ITEMS / ANIMALS

Large items such as surfboards and bikes are carried space available; no guarantee is made to travel on the flight booked. Maximum board bag weight of 10kg and maximum surfboard length of 6'4" applies.

Some animals may not be accepted for travel, please contact the office for information regarding their carriage and rates.

ACCOMPANIED ANIMALS

If you are travelling with an animal, please call the friendly team on 0800 900 600 to make your booking.

Animals 20kg or less (including the weight of the cage/crate): $40 each way;
Animals 21kg or more (including the weight of the cage/crate): $50 each way.
Barrier Air has a limited stock of cages/crates for hire at $25 each way.

The number of animals able to be carried on each flight is limited, so please call the team well in advance to ensure your booking.

UNACCOMPANIED ANIMALS

Charged at the above rates and must travel caged in humane conditions. Please contact the office for further instructions

FREIGHT

Freight deliveries can be made to the Auckland, Claris and Kaitaia check in Counters. To be accepted for travel, the address must include "C: - Barrier Air", a name and contact number of the recipient. If the address does not clearly identify the package is to be carried by Barrier Air, it will be returned to sender. Once accepted no guarantee is made as to when the item will be carried, however Barrier Air will endeavor to do so with reasonable dispatch. The items will be transported between ports and will be held at our offices for collection by the customer. Freight may, upon Barrier Air’s discretion, be held at the port of origin until full payment has been made to ship the item. Some items are not suitable for air travel due to size and/or weight combinations. For unusual items, please call us to discuss. All freight carried by Barrier Air is carried AT THE FREIGHT OWNERS RISK. No dangerous goods will be accepted for shipping.

10. INFANTS / CHILDREN

Infants are defined as persons between the ages of 0 to 2 inclusive. Children are defined as persons between the ages of 3-15 inclusive. 
Infants will not be allocated a seat and must travel on the accompanying adults lap utilizing the lap belt provided. Two infants may not be seated on the lap of one adult. Evidence of age may be requested by Barrier Air Staff if the infant/child’s age is in question. Failure to provide sufficient evidence may require those to purchase an adult fare at check-in. Children are not considered suitable for caring for infants. 2 or more children may not be allocated the same seat. 
An infant travelling free of charge does not have a baggage allowance.

11. SECURITY AND SAFETY

The safety of our passengers and staff is paramount. We reserve the right to refuse travel if assess to the best of our ability that a passenger is not fit for travel, including being under the influence of alcohol or other substances. Items considered weapons, including firearms, knives, tools and other items cannot be taken as carryon items. 

12. ADDITIONAL NOTES

Excess luggage is subject to space and weight availability on the day of travel.

Change & cancellation fees are specific to one passenger for the all legs of their journey (from origin to destination).

Before/on day of departure is considered to change over at midnight irrelevant to open/close of business.

To change/cancel a ticket prior to the relevant cut-off time, but outside of business hours please call reservations on 0800 900 600 and leave a message advising your intentions, you can also email [email protected]

13. CARRIAGE HEREUNDER IS SUBJECT TO

i. The provisions of Part II of the Carriage Act 1967 and other applicable laws. 
ii. The Carriage of Goods Act 1979. 
iii. Applicable terms and conditions of the relevant Air Service Licence.
iv. The provisions contained in this ticket.
v. The conditions of carriage of the actual carrier which are made hereof and are available for inspection at the offices of the actual carrier. Please contact Great Barrier Airlines Ltd. for further details on Terms and Conditions by visiting www.barrierair.kiwi or call 0800 900 600.

Updated: August 2018

Got a question? Call us on 0800 900 600