Terms & Conditions

Barrier Air Terms & Conditions

FARE VALIDITY

All tickets are valid for 12 months from the date of its original issue except as otherwise provided in the conditions of carriage of the actual carrier. If this ticket shows no specific flight and date, it will become invalid 12 months from the date of issue.

The fare for carriage is subject to change prior to commencement of carriage.

Carrier may refuse carriage if the applicable fare has not been paid.

Where a fare increase has occurred since the date of original ticket issue, a ticket that has been issued without entry thereon of reservation details or that requires a change to the reservations shown thereon will be accepted for travel only upon its reissue and payment of the application fare. 

Note: All Terms and Conditions (including associated fees) shall apply to each individual seat purchased on each individual flight.

1. BAGGAGE

  • Every Barrier Air fare includes a carry-on baggage allowance of 7kg
  • Each Premium and Economy ticket includes 20kg checked-in baggage (Great Barrier Island, North Shore, Tauranga & Whitianga flights) or 23kg checked-in baggage (Kaitaia & Kerikeri flights) - excess baggage fees are applicable.

  • Excess baggage beyond your free allowance will be subject to space availability on the day of travel and will incur additional charges. In some cases we may not be able to accept excess.

  • Infants travelling free of charge do not have a luggage allowance.

Occasionally, due to weather or other factors, we may not be able to carry your allowance; however this will be shipped on the next flight with space available, to your flight destination.

The carrier does not guarantee the carriage of additional luggage for weight purposes. Great Barrier Airlines and its appointed agents accept no liability for damages consequential upon the loss, delay or damage of goods or luggage. The carrier accepts no responsibility for fragile or perishable articles carried in luggage.  In periods of high demand, excess luggage, if accepted, may be delayed.

2. RESTRICTED ITEMS

Articles such as the following may not be packed in checked or carry-on baggage.

  • Flammable or poisonous compressed gases
  • Corrosive materials (acids, mercury, etc.)
  • Explosives (fireworks and other articles that are easily ignited)
  • Magnetised materials
  • Oxidizing substances
  • Poisonous, toxic, infectious substances
  • Radioactive materials
  • Samsung Galaxy Note 7 smartphone devices

3. FINAL CHECK-IN TIME

Your final check-in time is noted on your E-ticket. Your boarding time will be advised at check-in. It is a New Zealand Aviation Security requirement that you carry your boarding pass when in a security area. We accept no liability if you fail to comply with check-in and boarding times.

CHECK-IN FOR ALL FLIGHTS

  • Opens 60 minutes prior to scheduled departure time.
  • Check-in and bag drop closes 30 minutes prior to scheduled departure time. After this time, acceptance of passengers and/or freight may not be possible.
  • Name in booking MUST be person travelling

After final check-in time, any unassigned seats may be made available for standby passengers. 
Identification should be carried by all passengers.

4. FARE RULES

PREMIUM

BAGGAGE: Ticket includes 20 Kg checked-in baggage (Great Barrier Island, North Shore, Tauranga & Whitianga flights), or 23 Kg checked-in baggage (Kaitaia & Kerikeri flights) – excess baggage fees applicable.

CHANGES: are permitted prior to the day of departure plus fare difference as required. No changes permitted on the day of departure, fare will be forfeited.

NO-SHOW POLICY: Passengers who are late, fail to check in OR don’t board the flight will be considered a no-show. All remaining funds will be forfeited.

CANCELLATIONS: are permitted prior to the day of departure. The ticket will be held in credit for 12 months, travel completed, from the date ticket purchased. No cancellations/changes are permitted on the day of departure, fare will be forfeited

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Refund 100% of the ticket amount (excl credit card fees).

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Non-refundable.

In the event your flight has been cancelled due to Covid-19, your ticket will be held in credit for use over the next 18 month period from the date ticket purchased.

REFUNDS (excl weather) are 100% of the ticket value, less a $50 booking fee per person, per booking. They may either be in the form of a credit or refunded to original form of payment. There are no refunds for tickets cancelled on the day of travel. Card payment fees are non-refundable. Credited fares are valid for 12 months from date of ticket purchased, travel completed

 

ECONOMY

BAGGAGE: Ticket includes 20 Kg checked-in baggage (Great Barrier Island, North Shore, Tauranga & Whitianga flights), or 23 Kg checked-in baggage (Kaitaia & Kerikeri flights) – excess baggage fees applicable.

CHANGES: are permitted prior to the day of departure for $50 NZD per passenger + fare difference as required, per flight. No changes are permitted on the day of departure, fare will be forfeited.

NO-SHOW POLICY: Passengers who are late, fail to check in OR don’t board the flight will be considered a no-show. All remaining funds will be forfeited.

CANCELLATIONS: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months, travel completed, from the date ticket purchased. A reschedule fee of $50 per passenger, per flight will be required to rebook the credited amount. No cancellations/changes are permitted on the day of departure, fare will be forfeited.

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Refund 100% of the ticket amount (excl credit card fees).

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Non-refundable.

In the event your flight has been cancelled due to Covid-19, your ticket will be held in credit for use over the next 18 month period from the date of cancellation.

REFUNDS: Ticket is non refundable

SEAT ONLY

BAGGAGE: 7kg carry on only

CHANGES: No changes/upgrades are permitted

NO-SHOW POLICY: Passengers who fail to do so and don't board the flight will be considered a no-show. All remaining funds will be forfeited.

CANCELLATIONS: Fare is forfeited

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Refund 100% of the ticket amount (excl credit card fees).

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Non-refundable.

In the event your flight has been cancelled due to Covid-19, your ticket will be held in credit for use over the next 18 month period from the date of cancellation.

REFUNDS: Ticket is non-refundable.

 

PREPAID MULTIPASS TICKETS

  • valid for 12 months from the date Multipass purchased, travel completed
  • cannot be extended beyond expiration date
  • non refundable
  • no changes on day of departure, fare forfeited
  • route specific (cannot be changed once purchased)
  • NO animal or freight bookings - passenger fares ONLY
  • the Multipass holder is responsible to keep track of bookings and expiry date

BAGGAGE: Ticket includes 20 Kg checked-in baggage (Great Barrier Island, North Shore, Tauranga & Whitianga flights), or 23 Kg checked-in baggage (Kaitaia & Kerikeri flights) – excess baggage fees applicable.

CHANGES: are permitted prior to the day of departure . No changes permitted on the day of departure, fare will be forfeited.

NO-SHOW POLICY: Passengers who are late, fail to check in OR don’t board the flight will be considered a no-show. All remaining funds will be forfeited.

CANCELLATIONS: are permitted prior to the day of departure. Seats will be returned back to the Multipass. No cancellations/changes are permitted on the day of departure, fare will be forfeited

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, seats will be returned back to the Multipass

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, seats will be returned back to the Multipass

In the event your flight has been cancelled due to Covid-19, your ticket will be held in credit for use over the next 18 month period from the date ticket purchased.

 

ADHOC

Economy Terms and Conditions applied.

SPECIAL FARES

Economy Terms and Conditions applied.

CHARTER BOOKINGS

Premium Terms and Condition applied.

5. CANCELLATION

This ticket will become invalid if not used for the flight and date shown. Reservations that have not been cancelled prior to departure in accordance with the time frames set out will result in forfeiture of the fare shown herein. Any refund applications must be lodged with the issuing office of the company or agent within four weeks of the named date of travel, failing which no refund will be entertained. After final check-in time, unveiled seats may be made available for resale.

6. REFUNDS

Not all fares are refundable. Refer to the specific fare details above for further information. Any refund applications must be lodged with the issuing office of the company or agent within four weeks of the named date of travel, failing which no refund will be entertained. To apply for a refund, first check the Terms and Conditions of your ticket, then submit in writing ([email protected]) your booking number, reason for refund, credit card and contact details. On assessment of eligibility and approval, we will process a refund. Please note that the usual approval and refund process may take up to 4 weeks to be processed from date of lodgement.

7. FLIGHT/ SCHEDULE DELAYS

The carrier undertakes to use its best efforts to carry passengers and luggage with reasonable dispatch. Times shown in schedules or elsewhere are not guaranteed and form no part of this contract. Schedules are subject to change without notice, nor does the company assume any responsibility for making connections. Subject thereto, the carrier may without notice substitute alternative carriers or aircraft and may alter or omit the stopping places shown on the face of the ticket in case of necessity. Passengers must bear their own expenses arising from any cause due to over carriage and/or delay, whether of passengers or luggage.

8. LUGGAGE POLICY

CARRY ON BAGGAGE

Every Barrier Air fare includes 7 kg of permitted Carry-on Baggage.

GREAT BARRIER ISLAND, NORTH SHORE, WHITIANGA & TAURANGA FLIGHTS

For each fare paying passenger a luggage allowance of 20kg is permitted (excluding Seat Only fares). Excess luggage may be carried at a discretionary extra charge, applied to luggage 20kg and over at a rate of NZ$5.50 per kg, space available. 

ALL OTHER FLIGHTS

For each fare paying passenger a luggage allowance of 23kg is permitted (excluding Seat Only fares). Excess luggage may be carried at a discretionary extra charge, applied to luggage 23kg and over at a rate of NZ$10.00 per kg, space available 

EXCESS LUGGAGE

Carriage is subject to space and weight availability - please remove any medication. In some cases, we may not be able to accept excess. Occasionally, due to weather or other factors, we may not be able to carry your allowance; however, this will be shipped on the next flight with space available, to your flight destination.

The carrier does not guarantee the carriage of additional luggage. 

Barrier Air and its appointed agents accept no liability for damages consequential upon the loss, delay or damage of goods or luggage. The carrier accepts no responsibility for fragile or perishable articles carried in luggage.

9. FREIGHT/LARGE ITEMS/ANIMALS

  • Declaration forms and documentation are required to be completed, please bring photo ID
  • Oversized/Bulky/heavy items (over 32kg) need approval, prior for travel. 
  • Freight deliveries can be made to the Auckland, Claris and Kaitaia check in Counters.  To be accepted for travel, the address must include "C/- Barrier Air", a name and contact number of the recipient.  If the address does not clearly identify the package is to be carried by Barrier Air, it will be returned to sender.
  • At Auckland courier deliveries can be made to Barrier Air - 6 Laurence Stevens Drive, Auckland Airport, Mangere 2022.
  • We cannot guarantee items will be refrigerated

Once accepted, no guarantee is made as to when the item will be carried, however Barrier Air will endeavour to do so with reasonable dispatch. The items will be transported between ports and will be held at our offices for collection by the customer.  All freight charges must be paid in full prior to travel, unless you have a business account with Barrier Air. Some items are not suitable for air travel due to size and/or weight combinations.  For unusual items, please call us to discuss. All freight carried by Barrier Air is carried AT THE FREIGHT OWNERS RISK.  

NO DANGEROUS GOODS will be accepted for shipping. 

SURFBOARDS: 

  • are carried space available, no guarantee is made to travel on the flight booked;
  • Maximum surfboard length of 6'3" applies;
  • Board bag weight is board and bag ONLY, all other items stored in board bag is part of the check-in luggage allowance
  • NZ$50 one way, per SURFBOARD (fins removed before travel). 

BIKES - please call our friendly team on 0800 900 600 in advance, to make your booking due to limitations:

  • no guarantee is made to travel on the flight booked;
  • No e-bikes or bike boxes;
  • Bikes must be clean, front wheel removed and chain covered (bring bike tools)
  • NZ$50 one way, per bike

FISHING RODS:

  • are carried space available, no guarantee will travel with owner;
  • Maximum fishing rod length of 2 metres applies;
  • Please remove fish hooks

ANIMALS  - please call our friendly team on 0800 900 600 in advance, to make your animal booking due to carriage limitations:

  • Unaccompanied animals - documentation is required to be completed
  • some animals may not be accepted for travel;
  • animals must travel in an IATA approved crate,
  • no changes on day;
  • Animals 20kg or less (including the weight of the crate): NZ$59 one way;
  • Animals 21kg or more (including the weight of the crate): NZ$69 one way.
  • Barrier Air has a limited stock of crates for hire at NZ$45 one way.
  • non refundable, will be held in credit for 12 months, travel completed, from the date ticket purchased.

10. INFANTS / CHILDREN

Infants are defined as persons between the ages 0-23 months old. Children are defined as persons between the ages of 2-12. Infants will not be allocated a seat and must travel on the accompanying adults lap utilizing the lap belt provided. Two infants may not be seated on the lap of one adult. Evidence of age may be requested by Barrier Air Staff if the infant/child’s age is in question. Failure to provide sufficient evidence may require those to purchase an adult fare at check-in. Children are not considered suitable for caring for infants. 2 or more children may not be allocated the same seat. 

An infant travelling free of charge does not have a baggage allowance.

11. SECURITY AND SAFETY

The safety of our passengers and staff is paramount. We reserve the right to refuse travel if assess to the best of our ability that a passenger is not fit for travel, including being under the influence of alcohol or other substances. Items considered weapons, including firearms, knives, tools and other items cannot be taken as carryon items.

Passenger code of conduct 

Passengers may not endanger the safety of the flight or life of passengers and crew, act in a manner detrimental to the health and personal dignity of other passengers and airline employees, commit acts of violence or issue verbal or physical insults.

12. ADDITIONAL NOTES

Excess luggage is subject to space and weight availability on the day of travel.

Change & cancellation fees are specific to one passenger for the all legs of their journey (from origin to destination).

Before/on day of departure is considered to change over at midnight irrelevant to open/close of business.

To change/cancel a ticket prior to the relevant cut-off time, but outside of business hours please call reservations on 0800 900 600 and leave a message advising your intentions, you can also email [email protected].

Great Barrier Island is situated in the Hauraki Gulf Controlled area and is partially pest free. Therefore it is extremely important you have ensured all gear is pest free prior to your departure. Please make sure all gear including footwear is clean and any risk goods like plants are checked for pests. Items can be refused from transport if they are dirty or at risk of moving a pest.

13. BANK DETAILS

BNZ 02-0124-0145500-00 (please use booking/invoice number as reference)

Account holders - effective 1 April 2019 penalty interest at 2% will apply to any overdue accounts

14. CARRIAGE HEREUNDER IS SUBJECT TO

  1. The provisions of Part II of the Carriage Act 1967 and other applicable laws.
  2. The Carriage of Goods Act 1979.
  3. Applicable terms and conditions of the relevant Air Service Licence.
  4. The provisions contained in this ticket.
  5. The conditions of carriage of the actual carrier which are made hereof and are available for inspection at the offices of the actual carrier. Please contact Great Barrier Airlines Ltd. for further details on Terms and Conditions by visiting www.barrierair.kiwi or call 0800 900 600.

 

Updated: April 2024

Got a question? Call us on 0800 900 600