Air Fare Rules

 

PREMIUM

CHANGES: are permitted free of charge up to 2 hours prior to scheduled departure time + fare difference as required. 

CANCELLATIONS: are permitted free of charge up to 2 hours prior to scheduled departure time. Will be placed on hold for 12 months from date of booking. No cancellations/changes are permitted within 2 hours prior to scheduled departure time. 

REFUNDS: are 100% less $25 booking fee. They may either be in the form of a credit or refunded to original form of payment. Non-refundable if cancelled on the day of departure. Card payment fee is non-refundable. Credited fares are valid for 12 months from date of cancellation. 

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold. Free of charge to rebook. Refund 100%.

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold. Free of charge to rebook. Non-refundable.

In the event your flight has been cancelled due to Covid-19, your ticket will be held in credit for use over the next 18 month period from the date of cancellation.

BAGGAGE: Ticket includes 20 kg checked-in baggage (Great Barrier Island & Whitianga flights), or 23 kg checked-in baggage (Kaitaia flights) —excess baggage fees are applicable.

NAME CHANGES: are permitted. 

MODIFYING: a Premium fare to an Economy fare will result in the entire original amount paid becoming refundable in accordance with the Terms and Conditions of the new fare class. The rules associated with the new fare will apply to re-issued/changed ticket.

NO-SHOW POLICY: Reservations must be changed/cancelled at least 2 hours prior to the scheduled departure time. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited. 

ECONOMY

CHANGES: are permitted prior to the day of departure for $25 NZD per passenger + fare difference as required. No changes are permitted on the day of departure. 

CANCELLATIONS: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months from the date of cancellation. A reschedule fee of $25 per passenger will be required to rebook the credited amount. 

REFUNDS: Ticket is non-refundable.

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold. Free of charge to rebook. Refund 100%.

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold. Free of charge to rebook. Non-refundable.

In the event your flight has been cancelled due to Covid-19, your ticket will be held in credit for use over the next 18 month period from the date of cancellation.

BAGGAGE: Ticket includes 20 kg checked-in baggage (Great Barrier Island & Whitianga flights), or 23 kg checked-in baggage (Kaitaia flights) —excess baggage fees are applicable.

NAME CHANGES: are permitted are permitted prior to the day of departure. A fee of $25 per passenger per flight applies.

NO-SHOW POLICY: Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited. 

ADHOC

Economy Terms and Conditions applied.

PREPAID MULTIPASS TICKETS

Premium Terms and Conditions applied. 

CHARTER BOOKINGS

Economy Terms and Conditions applied.

 

 

Please note that a 2.5% surcharge applies to Visa and Mastercard transactions.

All air fares are sold in New Zealand Dollars.

Please search for flights to find available fares for your travel.

 

Got a question? Call us on 0800 900 600