Air Fare Rules

 

PREMIUM

BAGGAGE: Ticket includes 7kg carry on + 20kg checked-in baggage (Great Barrier Island, North Shore, Tauranga & Whitianga flights), or 23kg checked-in baggage (Kaitaia & Kerikeri flights) – excess baggage fees applicable.

CHANGES: are permitted prior to the day of departure plus fare difference as required. No changes are permitted on the day of departure , fare will be forfeited.

NO-SHOW POLICY: Passengers who are late, fail to check-in OR don’t board the flight, will be considered a no-show. All remaining funds will be forfeited.

CANCELLATIONS: are permitted prior to the day of departure. The ticket will be held in credit for 12 months, travel completed, from the date ticket purchased. No cancellations/changes are permitted on the day of departure, fare will be forfeited

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Refund 100% of the ticket amount (excl credit card fees).

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Non-refundable. 

In the event your flight has been cancelled due to government intervention restricting freedom of travel, all paid fares will be held in credit for use over the next 18 month period, travel completed, from the date of booking.

REFUNDS (excl weather): are 100% of the ticket amount less NZ$50 booking fee per person, per booking. They may either be in the form of a credit or refunded to original form of payment. Card payment fee is non-refundable. 

ECONOMY

BAGGAGE: Ticket includes 7kg carry on + 20kg checked-in baggage (Great Barrier Island, North Shore, Tauranga & Whitianga flights), or 23kg checked-in baggage (Kaitaia & Kerikeri flights) – excess baggage fees applicable.

CHANGES: are permitted prior to the day of departure for NZ$50 per person, per flight plus fare difference as required. No changes are permitted on day of departure.

NO-SHOW POLICY: Passengers who are late, fail to check-in OR don’t board the flight, will be considered a no-show. All remaining funds will be forfeited.

CANCELLATIONS: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months, travel completed, from the date ticket purchased. A reschedule fee of NZ$50 per person, per flight + fare difference will be required to rebook the credited amount.

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Refund 100% of the ticket amount (excl credit card fees).

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Non-refundable.

In the event your flight has been cancelled due to government intervention restricting freedom of travel, all paid fares will be held in credit for use over the next 18 month period, travel completed, from the date of booking.

REFUNDS: Ticket is non-refundable

SEAT ONLY

BAGGAGE: 7kg carry on ONLY

CHANGES: No changes/upgrades are permitted.

NO-SHOW POLICY: Passengers who are late, fail to check-in OR don’t board the flight, will be considered a no-show. All remaining funds will be forfeited.

CANCELLATIONS: No cancellations are permitted. 

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Refund 100% of the ticket amount (excl credit card fees).

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months, travel completed, from the date ticket purchased. Free of charge to rebook. Non-refundable.

In the event your flight has been cancelled due to government intervention restricting freedom of travel, all paid fares will be held in credit for use over the next 18 month period, travel completed, from the date ticket purchased. 

 REFUNDS: Ticket is non-refundable.

PREPAID MULTIPASS TICKETS

  • valid for 12 months from the date Multipass purchased, travel completed
  • cannot be extended beyond expiration date
  • non refundable
  • no changes on day of departure, fare forfeited
  • route specific (cannot be changed once purchased)
  • NO animal or freight bookings - passenger fares ONLY
  • the Multipass holder is responsible to keep track of bookings and expiry date

BAGGAGE: Ticket includes 7kg carry on + 20kg checked-in baggage (Great Barrier Island, North Shore, Tauranga & Whitianga flights), or 23kg checked-in baggage (Kaitaia & Kerikeri flights) – excess baggage fees applicable.

CHANGES: are permitted prior to the day of departure. No changes are permitted on the day of departure, fare will be forfeited. 

NO-SHOW POLICYPassengers who are late, fail to check-in OR don’t board the flight, will be considered a no-show. All remaining funds will be forfeited.

CANCELLATIONS: are permitted prior to the day of departure, seats will be returned back to the Multipass. No cancellations/changes are permitted on the day of departure, fare will be forfeited

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passenger will be rebooked on the next available flight. If next available flight is not suitable, seats will be returned back to the Multipass. 

CANCELLATION DUE WEATHER: Passenger will be rebooked on the next available flight. If next available flight is not suitable, seats will be returned back to the Multipass.

In the event your flight has been cancelled due to government intervention restricting freedom of travel, all paid fares will be held in credit for use over the next 18 mont period, travel completed, from the date Multipass was purchased.

ADHOC

Economy Terms and Conditions applied.

SPECIAL FARES

Economy Terms and Conditions applied.

CHARTER BOOKINGS

Premium Terms and Condition applied.

 

 

Please note that a 3% surcharge applies to Visa and Mastercard transactions.

All air fares are sold in New Zealand Dollars.

Please search for flights to find available fares for your travel.

 

Got a question? Call us on 0800 900 600