PREMIUM

CHANGES: are permitted free of charge up to 2 hours prior to scheduled departure time + fare difference as required. 

CANCELLATIONS: are permitted free of charge up to 2 hours prior to scheduled departure time. Will be placed on hold for 12 months from date of booking. No cancellations/changes are permitted within 2 hours prior to scheduled departure time. If upgraded from an Economy fare only the upgraded portion is eligible for a refund.

REFUNDS: are 100% less $50 booking fee. They may either be in the form of a credit or refunded to original form of payment. Non-refundable if cancelled on the day of departure. Card payment fee is non-refundable. Credited fares are valid for 12 months from date of booking. 

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold. Free of charge to rebook. Refund 100%.

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold. Free of charge to rebook. Non-refundable.

In the event your flight has been cancelled due to government intervention restricting freedom of travel, your ticket will be held in credit for use over the next 18 month period from the date of booking.

BAGGAGE: Ticket includes 20 kg checked-in baggage (Great Barrier Island & Whitianga flights), or 23 kg checked-in baggage (Kaitaia flights) —excess baggage fees are applicable.

NAME CHANGES: are permitted. 

NO-SHOW POLICY: Reservations must be changed/cancelled at least 2 hours prior to the scheduled departure time. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited. 

ECONOMY

CHANGES: are permitted prior to the day of departure for $50 NZD per passenger + fare difference as required. No changes are permitted on the day of departure. 

CANCELLATIONS: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months from the date of booking. A reschedule fee of $50 per passenger will be required to rebook the credited amount. 

REFUNDS: Ticket is non-refundable.

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold. Free of charge to rebook. Refund 100%.

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold. Free of charge to rebook. Non-refundable.

In the event your flight has been cancelled due to government intervention restricting freedom of travel, your ticket will be held in credit for use over the next 18 month period from the date of booking.

BAGGAGE: Ticket includes 20 kg checked-in baggage (Great Barrier Island & Whitianga flights), or 23 kg checked-in baggage (Kaitaia flights) —excess baggage fees are applicable.

NAME CHANGES: are permitted are permitted prior to the day of departure. A fee of $25 per passenger per flight applies.

NO-SHOW POLICY: Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited. 

SEAT ONLY

CHANGES: No changes are permitted.

CANCELLATIONS: No cancellations are permitted.

REFUNDS: Ticket is non-refundable.

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months. Free of charge to rebook. Refund 100%.

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, flight can be put on hold for 12 months. Free of charge to rebook. Non-refundable.

In the event your flight has been cancelled due to government intervention restricting freedom of travel, your ticket will be held in credit for use over the next 18 month period from the date of booking.

BAGGAGE: 7kg carry-on only.

NAME CHANGES: are not permitted

NO-SHOW POLICY: Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited. 

PREPAID MULTIPASS TICKETS

CHANGES: are permitted free of charge up to 2 hours prior to scheduled departure time. 

CANCELLATIONS: are permitted free of charge up to 2 hours prior to scheduled departure time. No cancellations/changes are permitted within 2 hours prior to scheduled departure time. Fare will be forfeited. Cancelled seats will be returned to multi-pass.

CANCELLATIONS DUE AIRLINE OPERATIONAL REQUIREMENTS: Passengers will be booked on next available flight. If next available flight is not suitable, seats can be returned back to multi-pass.

CANCELLATIONS DUE WEATHER: Passengers will be booked on next available flight. If next available flight is not suitable, seats can be returned back to multi-pass.

In the event your flight has been cancelled due to government intervention restricting freedom of travel, your ticket will be held in credit for use over the next 18 month period from the date of booking.

BAGGAGE: Ticket includes 20 kg checked-in baggage (Great Barrier Island & Whitianga flights), or 23 kg checked-in baggage (Kaitaia flights) —excess baggage fees are applicable.

NAME CHANGES: are permitted. 

NO-SHOW POLICY: Reservations must be changed/cancelled at least 2 hours prior to the scheduled departure time. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.

• Multi-passes are valid for 12 months from the date of purchase.
• Cannot be extended beyond expiration date.
• Non-refundable.
• Route specific – cannot be changed once purchased.

SPECIAL FARES

Economy Terms and Conditions applied.

ADHOC

Economy Terms and Conditions applied.

CHARTER BOOKINGS

Economy Terms and Conditions applied.

Please note that a 3% surcharge applies to Visa and Mastercard transactions.

All air fares are sold in New Zealand Dollars.

Please search for flights to find available fares for your travel.