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FAQ's

Both of these fare types offer you the flexibility to reschedule or cancel any tickets you have booked. A Flexi Fare allows you to reschedule your booking up to 48 Hours prior to your flight with a small fee charged, whilst a Super-Flexi Fare allows our customers the flexibility to reschedule their booking right up until 2 Hours prior to the flight for free.

 

We can accept cash, cheque, credit card, EFTPOS and bank transfer payments for your booking.

 

Barrier Air operates a mixed fleet of aircraft, maintained and operated to the highest standards. Read more about the different aircraft we operate.

You can find the details of our check-in desks here.

If you have purchased a Flexi or Super-Flexi Fare you may be entitled to a refund. Unfortunately we are unable to offer refunds on Seat Only, Seat + Bag and Special Fares.

Our full Terms and Conditions can be found here.

Unlike many other airlines, we do not charge the Earth for excess luggage. If you have more luggage than is allocated on your flight we will only charge you $2 extra for each additional kilogram on flights to/from Great Barrier Island, and $4 extra for each additional kilogram on all other flights.

Our Luggage Policy can be found here.

Of course! Please be aware though that this will be accounted for in your personal luggage allowance.

Absolutely. We love taking surfers out to Great Barrier Island to check out the awesome swells around Okiwi, or mountain bikers up to Northland to ride the amazing coasts. Please contact our friendly reservations team prior to booking your flight.

They sure can! We will provide an extra safety belt for your comfort, which must be worn at all times.

Infants can travel for free with Barrier Air.

We will always strive to make your Child’s journey as stress-free as possible.

You can find our Unaccompanied Minor Form, procedures and policies here.

Please do not hesitate to contact our team to discuss your Child’s travel plans.

Got a question? Call us on 0800 900 600